🔐 How to Complete Your Identity Verification Online

To protect your information and streamline support, we’ve introduced a secure self-service method for identity verification. Instead of emailing sensitive documents, you can now upload them directly through our secure platform.

✅ Step-by-Step Identity Verification Process

Step 1: Log into Your Account

Go to the login page and enter your username and password to access your account.

Step 2: Navigate to the Account Section

From the main menu, click on “Account.”

Step 3: Start the Online Verification

Select “Complete verification online.”

Step 4: Choose Your Verification Method

You have two options:

• Continue Verification – Stay on your current device (must have a working camera).
• Complete on Mobile – An SMS with a secure link will be sent to your registered mobile number.

Step 5: Submit Your ID Document

• Select your country and the type of ID document you’ll use.
• Choose how to submit your ID:
  • Take a Photo – Use your device’s camera.
  • Upload a File – Upload a photo or PDF from your device.
• Wait for confirmation from Yoti that your document has been received and accepted.

Step 6: Review and Provide Consent

Review Yoti’s consent forms and privacy policies, and provide the required consent to proceed.

Step 7: Complete Facial Recognition

Follow the on-screen instructions to complete a facial scan.

Step 8: Await Verification Results

Once all steps are complete, you will receive confirmation that your identity verification was successful or not.

💡 Why Use This Method?

• ✅ Faster – No more email back-and-forth
• 🔒 Secure – Documents are encrypted and stored securely
• 🙋 Self-service – Complete verification at your convenience

If you experience issues during this process, please contact our support team.