To protect your information and streamline support, we’ve introduced a secure self-service method for identity verification. Instead of emailing sensitive documents, you can now upload them directly through our secure platform.
✅ Step-by-Step Identity Verification Process
Step 1: Log into Your Account
Go to the login page and enter your username and password to access your account.
Step 2: Navigate to the Account Section
From the main menu, click on “Account.”
Step 3: Start the Online Verification
Select “Complete verification online.”
Step 4: Choose Your Verification Method
You have two options:
- Continue Verification – Stay on your current device (must have a working camera).
- Complete on Mobile – An SMS with a secure link will be sent to your registered mobile number.
Step 5: Submit Your ID Document
- Select your country and the type of ID document you’ll use.
- Choose how to submit your ID:
- Take a Photo – Use your device’s camera.
- Upload a File – Upload a photo or PDF from your device.
- Wait for confirmation from Yoti that your document has been received and accepted.
Step 6: Review and Provide Consent
Review Yoti’s consent forms and privacy policies, and provide the required consent to proceed.
Step 7: Complete Facial Recognition
Follow the on-screen instructions to complete a facial scan.
Step 8: Await Verification Results
Once all steps are complete, you will receive confirmation that your identity verification was successful or not.
💡 Why Use This Method?
- ✅ Faster – No more email back-and-forth
- 🔒 Secure – Documents are encrypted and stored securely
- 🙋 Self-service – Complete verification at your convenience
If you experience issues during this process, please contact our support team.
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